Security Policy

Last updated 28th December 2015.

We know that when you send your personal data to us you need to be confident that we have the security systems in place to look after it properly. This Security Policy explains the security we use when we communicate across the Internet and when we store your personal data. If you have any queries concerning the security of your personal data please contact us.

1. Collecting information from you.
When you navigate to any page on www.bertieswoodfuel.co.uk website that requires you to input sensitive personal data our website will insist that the connection with your browser is secure. We do this using Secure Sockets Layer (SSL) technology which encrypts the data you send to us keeping it private.

2. How do you know when the connection is secure?
In the status bar at the bottom of your web browser there will be a closed padlock.

3. Storage of your data.
We store your personal data on secure servers located in specialist data centres with state-of-the-art electronic and physical security. These servers are not accessible from the Internet. Credit and debit card numbers you enter through the website are stored securily by our payment service provider, Sage Pay, and are never stored by us and cannot be read by any of our staff.

4. Communication with other servers.
In processing your orders and payments we send your data across the Internet to other servers e.g. the payment service provider. Whenever we do this we encrypt and secure your data in a similar manner to when we get data from you.

Security of your card details

  • The details of your payment card are stored with Sage Pay, our payment service provider, when you place your order.
  • We then instruct them to take payment once we have prepared your order.
  • We never store your payment card details and they are never seen by us at any time.
  • For more information please see our security policy.
  

Verified by Visa and MasterCard SecureCode
(3D Secure)

Bertie's Wood Fuel supports 3D Secure, an initiative by Visa and MasterCard to protect your card details when shopping online. By asking you for a password Visa, MasterCard and the card issuing bank can be sure the person shopping with your card is really you.

How it works

  • At the checkout enter your card details as usual and then click 'place order'.
  • A screen from your bank will appear asking you to enter your password.
  • Your personal message confirms it is your bank asking for your password.
  • Enter your password and click 'submit’.
  • Your identity is confirmed by your bank and your order is placed.

If you are not already registered with a 3D Secure scheme a link is provided where you can register immediately. Alternatively you can go to the website of the issuing bank and register there.
If you don't want to register with the 3D Secure scheme you can still place an order by clicking the 'cancel' link.
If your issuing bank does not participate in the 3D Secure scheme your order will be placed without the 'password' screen appearing.
To find out more click on a logo...
MasterCard SecureCodeVerified by VISA