Testimonials and Customer Feedback Continued

I just want to say thank you for how pleasant and helpful your delivery driver was today. I didn’t catch his name, but he is a credit to your company!

great logs and great driver, I didn't catch his name but excellent service thank you.

I would like to say a huge thank you to Bertie's, I have just come home from work to my first log order from yourselves which I expected to find on my drive & there was nothing there, your amazing delivery chap actually managed to get the delivery in my back garden! Can't tell you how grateful I am, please pass my thanks on to the delivery guy.

I’m emailing to say thank you to your delivery person for depositing our load on the grass. I’m sorry that I forgot to move the car out to make space for the logs.

I have said it before, but I can repeat it!, the driver is always polite and helpful.

Thank you to Peter who valiantly dragged our logs down the path to our front gate, after initially delivering them to the house with the same number as ours but on the road below :) All now safely stacked away for the rest of the winter.

Hi, just wanted to say thank you to the person who delivered our logs yesterday. My wife said he was very nice and helpful.

Great feedback on the guys who came to deliver, very punctual, helpful and uncomplaining about it being awkward to get the store through the gate. Do pass on my thanks.

Logs delivered bright and early - thanks very much indeed.
I meant to say to you last time, the guys who deliver have always been really helpful, polite, and cheery. It is a pleasure to have them deliver.
Thanks again, and please pass on our comments.

Happy to report that the logs are, as always from Bertie’s, burning excellently and keeping things lovely and warm!

Just a quick thank you for supplying some top grade wood - it burns beautifully.
Also thanks to your delivery guy who was very professional and confirmed exactly where we wanted the wood dropped off and took the time to cover it and weight the plastic down. We couldn't get it stored and it tipped down the next day. Tonight we needed a fire on and the wood was bone dry.
The waxlings work a treat too, so you have some very happy customers here.

I've just placed an order on your website and wanted to say how good the site is.
Very clear, easy to use, informative and intuitive.

All received today – thanks.
I wish all deliveries went this smoothly – your delivery guy is a credit to your company.

Just a short note to thank you for your service today. The delivery and stacking of the logs by your young man was first class. According to my wife he is a most courteous and polite young man. A credit to your company.

Could you please pass on our sincere thanks to your delivery driver for unloading our logs almost to the bottom of our drive, it really makes unloading them for storage so much easier.

Hi there - just had our first delivery from you and what a lovely driver/efficient process you have - helpfully dropped them under cover in the end of our garage.
Service with a smile!
Thank you

I have received my first ever delivery from you. I found you using Google. Just wanted to let you know how pleased I am with the service. The delivery guy arrived early in the given slot, found the house and did a great job in stacking the logs. Looking forward to some nice evenings in front of my woodburner.

I would just like to say how pleased I was with the delivery today, on time, nice delivery driver, logs look great. Thank you.

This is becoming a bit of an annual tradition.

I order the logs.
You deliver them.
I write saying how well you have done!

As before, the gentleman delivering the logs was helpful and friendly. I was not in when he started, but he had put the bags exactly where I had asked (on a note on the door). It was raining and he had covered the logs to keep them dry.
Could not ask for more.

Have always told friends with logs burners to buy from you, excellent customer service.

Just wanted to say a belated thankyou. This is the first time I've ordered from you and it was great. Lovely to have dry logs!!